SAP Business AI
Intelligent business solutions – overview of AI in the SAP environment
Artificial intelligence (AI) has long changed how companies work with data in many areas. SAP's AI-powered solutions are designed to enable companies to automate routine processes, make informed decisions based on company data, and tap into innovation potential. SAP's development focuses on ensuring that AI applications significantly simplify and accelerate business processes.
SAP Joule
SAP Joule is SAP's intelligent AI co-pilot that supports employees directly in their work processes. The FIORI interface in particular offers numerous AI-supported functions that make business processes more efficient and intelligent. Many basic AI functions are already included as standard in all cloud subscriptions.
Joule can be used for the following use cases, for example:
Finance & Controlling
- Automated analysis of reasons for unpaid invoices
- Automatic reconciliation of open items
- Forecasting potential payment defaults based on historical data analysis
- Forecasting future cash flows
- AI-supported fraud detection
- Automatic document recognition via image recognition for extracting relevant invoice data (OCR)
Purchasing & Procurement
- Detection of orders outside approved contracts with suggestions for compliant suppliers
- Analysis of sales patterns and forecasting of future material requirements
- Automated evaluation of supplier risks
- Generation of order proposals based on demand and stock levels
- Analysis of historical sales data to forecast demand and inventory levels
Maintenance & Production
- Automatic bundling of quality management cases with recourse to previous solutions
- Monitor machine statuses via IoT data and forecast maintenance requirements
- Integration of image analysis/image recognition for quality control in manufacturing
- Automatic detection of deviations in the manufacturing process
Human Resources
- Support for onboarding through context-related information and learning paths
- AI-supported creation of job advertisements
- Submit holiday requests and record working hours via voice input
Sales & Customer Relationship Management
- Automated quotation creation based on email communication
- Intelligent pricing through analysis of market and customer data
- Forecast future sales figures based on historical data and trends
- Customer segmentation according to behavior and purchase history
- Automatic categorization and prioritization of support tickets
- Forecast customer satisfaction based on interactions and feedback
AI Foundation on BTP
The AI Foundation on the SAP Business Technology Platform (BTP) provides AI functionalities as a central service. With the help of the AI Foundation, companies can define AI models, connect their systems, and use the services provided flexibly, even in combination with third-party systems.
The AI Foundation offers both self-service models and self-hosting options, enabling companies to operate AI applications according to their requirements. SAP covers almost the entire market for large language models (LLMs) and offers a generic, centralized interface. Companies save a considerable amount of effort, as APIs from many third-party providers change frequently due to rapid development. Instead of simply replacing individual models from one provider, SAP's AI Foundation enables a comprehensive comparison and deployment of different AI models from across the entire market.
