Application Management Services (AMS)

Customized Application Management Services for your SAP systems - for the classic SAP Business Suite and for S/4HANA

The operation and application support of highly complex system landscapes are becoming increasingly demanding for many companies, as are the requirements for availability, reaction time and security. Due to increasing internationalization and local partners, the requirements for monitoring and compliance are also rising.

This is exactly where we come in - with CONSILIO Application Management Services. We support you 24/7 in monitoring your applications in day-to-day operations and proactively ensure that critical business processes, workflows and interfaces function properly.

24/7 availability

24/7 availability

We are reliably available and secure your business critical processes 24 hours a day, 7 days a week, all year round.

Highly qualified,
multinational team

Highly qualified,
multinational team

Our support teams in Aschheim and Sofia, Bulgaria, offer our support around the clock in German and English.

Flexible service
times just
as required

Flexible service
times just
as required

We offer support outside of your in-house service desk hours. Only at nights or only on weekends or, if desired, we take seasonal fluctuations into account.

SUPPORT FOR
SAP AND QUINTIQ
SOLUTIONS

SUPPORT FOR
SAP AND QUINTIQ
SOLUTIONS

We support all modules for finance & controlling, logistics, supply chain management, procurement and sales.

Personal support
by a team

Personal support
by a team

With us, every customer knows his personal service manager with a team that is familiar with the individual system landscape on site.

Every ticket
is resolved

Every ticket
is resolved

As soon as we receive a service request, it is personally processed by one of our experts until a complete solution is found.

Together with you, we optimize your systems sustainably, both on the IT level and in the form of active management of your applications and processes - especially in areas that are subject to constant change, such as supply chain management, logistics execution and production.

The continuous analysis of your systems and data flows helps to identify both existing and potential optimization opportunities, risks and process breaks. Thus, you benefit from continuous improvement and further development. If your needs change, you can flexibly adapt and expand our Application Management Services.

Service modules for all levels of your business processes and systems

  • First Level Support, Second- und Third Level Support
  • Continuous improvement and optimization (KVP)
  • Ongoing adjustments from daily operations and business processes
  • Transactional Execution Services
  • Business Process Management
  • Ongoing system maintenance
  • System-Management

Your advantages:

  • Professional support of your daily operations, monitoring and problem solving
  • On-site and remote system services
  • Application support and continuous optimization
  • Ongoing support of your users by a permanent team
  • Quick availability of additional capacity from our pool of experts
  • Reduced operational risks in highly complex system environments
     

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  • Improved application performance, scalability and availability
  • Transparent costs through package prices
  • Clearly defined scope of tasks through service level agreements
  • More time and resources for strategic tasks in business processes and IT
  • Rapid rollouts of innovations
  • Up-to-date knowledge from SAP Basis and application
  • Continuous optimization of your applications

Get to know our Application Management Services.

We would be happy to put together a test package for you at a low introductory price.

Contact us now