Application Management Services (AMS)
Customized Application Management Services for your SAP systems - for the classic SAP Business Suite and for S/4HANA
The operation and application support of highly complex system landscapes are becoming increasingly demanding for many companies, as are the requirements for availability, response time and security. Increasing internationalization and local partners are also raising the requirements for monitoring and compliance.
This is exactly where we come in - with CONSILIO Application Management Services. We support you in monitoring your applications during day-to-day operations and proactively ensure the proper functioning of critical business processes, workflows and interfaces.
24/7 availability
Highly qualified, multinational team
Flexible service times according to your needs
SUPPORT FOR SAP AND QUINTIQ SOLUTIONS
Personal support from a team
Every ticket is solved
Together with you, we optimize your systems sustainably, both at the IT level and in the form of active management of your applications and processes - especially in areas that are subject to strong permanent change, such as supply chain management, logistics execution and production.
The continuous analysis of your systems and data flows helps to identify existing as well as potential optimization opportunities, risks and process breaks. In this way, you benefit from continuous improvement and further development. If your needs change, you can flexibly adapt and expand our Application Management Services.
Service modules for all levels of your business processes and systems
- Transaction Execution Services
- Business Process Management
- Ongoing System Maintenance
- System Management
- First level support, second and third level support
- Continuous improvement and optimization (CIP)
- Ongoing adjustments from daily operations and business processes
Your advantages:
- Professional support for your daily operations, monitoring and problem resolution
- On-site and remote system services
- Application support and continuous optimization
- Ongoing support of your users by a dedicated team
- Rapid availability of additional capacity from our pool of experts
- Reduced operational risks in highly complex system environments
- Improved application performance, scalability and availability
- Transparent costs through package pricing
- Clearly defined scope of services through service level agreements
- More time and resources for strategic tasks in business processes and IT
- Fast rollouts of innovations
- Up-to-date knowledge from SAP Basis and application
- Continuous optimization of your applications
