Maintenance & Customer Service
Do high downtime and slow troubleshooting prevent efficient production and disrupt your daily business?
Optimized and lean maintenance processes reduce downtime and improve system availability. Set up your company in a future-oriented manner and optimize your maintenance and customer service processes to stabilize your production and ensure the satisfaction of external and internal customers. System-supported maintenance in the SAP system covers the following areas according to DIN 31051:
- Inspection
- Maintenance
- Repair
- Improvement
In times of Industry 4.0, high plant availability gains special importance - without downtimes, highly automated and integrated production processes can develop their full potential.
We solve your challenges
Avoid time & cost intensive maintenance
Meet the ever-increasing competitive pressure and secure potential competitive advantages in the long term through reduced downtimes of your machines.
Prevent low user acceptance
Avoid shadow processes and media discontinuities! Prevent low user acceptance in the long term and ensure that your employees work in an accepted SAP system.
Reduce high downtime with planned maintenance
Time and again, fire brigade maintenance measures are carried out in companies in order to be able to react to unexpected machine failures. An optimised maintenance management provides your employees with the necessary information in case of an unplanned breakdown.
Prevent heterogeneous system landscapes
Historically grown and heterogeneous system landscapes reduce the effectiveness of your maintenance organisation. Guarantee more transparent information and less coordination effort for your employees.
Ensure future-oriented customer service
Together with CONSILIO, find a future-proof customer service solution that covers your processes and business requirements.
Optimally prepared for the SAP PM migration to S/4HANA
Reduce IT and business uncertainty with a secure and stable roadmap to transform your SAP PM processes to S/4HANA.
We support you in optimizing your maintenance processes.
Reduce your downtimes and improve your plant availability in the long term in order to remain competitive and act with an eye to the future.
Customers
