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Migration of SAP Customer Service (SAP CS)

Work with us to shape the transformation of your SAP customer service.

The discontinuation of the Customer Service (CS) module of the SAP ERP system poses new challenges for many companies. What is the future of customer service in the SAP environment and in SAP S/4HANA? How do I convert established processes to the new solution? Which SAP solution is best for my company?

New products such as SAP Service Core, SAP Customer Management, SAP Service Cloud & SAP Field Service Management are currently being promoted by SAP as possible successor solutions - which one fits your business model best? We would be happy to support you in the selection and strategy development.

Optimally prepared for the end of SAP Customer Service maintenance

  • Our experts work with you to develop a strategy and roadmap for transforming your customer service. We make sure that both roadmap and strategy are perfectly aligned with your individual requirements
  • CONSILIO creates a clear strategy for your customer service transformation and prepares you optimally for the end of SAP Customer Service maintenance

 

Create added value and benefit from our practical experience and be optimally prepared for the maintenance end of SAP Customer Service.

Creating Flexible SAP Solutions for Customer Service

  • Our experts will show you the potential of the new SAP solution for customer service and create an individually tailored implementation of the optimal solution for your company
  • CONSILIO conducts fit-gap analyses of SAP's portfolio of customer service solutions, thus ensuring that you can work with a sustainable and modern customer service solution

 

Use our experience and find a flexible SAP solution for your customer service that meets your needs and requirements!

Ensure the sustainability of SAP customer service

  • CONSILIO analyses your requirements for service applications in the SAP environment and supports you in implementing a sustainable and modern solution for your SAP customer service
  • We analyze your current SAP CS implementation and design a customized implementation of the optimal solution for your company
  • Our experts carry out process optimization and process standardization. In this way we create standardized and optimized service processes for your company
  • We show you the most important potentials of the new SAP solutions for customer service and communicate them to you in an understandable way
  • Our experienced staff conducts fit-gap analyses of SAP's portfolio of customer service solutions and classifies the most appropriate
  • We implement and integrate the appropriate SAP customer service solution into your existing system landscape

 

Benefit from our experience and ensure the sustainability of your SAP-integrated customer service.

Strategy development for agile transformation of SAP customer service

  • Our experts develop a resilient migration concept and implement it in your company
  • Through many years of experience in S/4HANA migrations we know the risk factors. We can provide a secure migration concept and guarantee a low downtime
  • Together with you, we develop a clear strategy for the transformation of your customer service and thus ensure a cost-effective and fast implementation

 

Benefit from our expertise and avoid downtime by jointly defining a strategy and agile transformation of your SAP customer service.

Which SAP Customer Service Solution best fits your company's needs? Let us help you transform your SAP customer service.

Julian Popp, Consultant SAP PMCONSILIO GmbH

Our customers:

Our service processes

  • Analysis of your requirements for service applications
    in the SAP environment
  • Analysis of your current SAP Customer Service implementation
  • Highlighting the potential of the new SAP solutions
    for customer service
  • Fit-gap analysis of SAP's portfolio of customer service solutions
  • Developing a strategy and roadmap to transform
    your customer service
  • Process optimization and standardization of processes
  • Implementation of workshops to gather your requirements
    and to develop a strategy
  • Implementation and integration into your existing
    system landscape

Benefit from its advantages

  • Clear strategy for your SAP Customer Service transformation
  • Individually tailored implementation of an optimal solution for your company
  • Future-proof and modern solution for customer service
  • Standardized and optimized service processes

Ensure the sustainability of your SAP Customer Service!

Use our experience
Let us advise you with TOP quality!

Contact us now
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