SAP Joule

SAP Joule is an AI assistant from SAP that processes data from various enterprise systems to provide users with information and assistance.

Unlike traditional chatbots, SAP Joule does not use data from the Internet, but exclusively company-owned information from SAP solutions and third-party sources. With its deep integration into the SAP Cloud portfolio, SAP Joule is designed to increase efficiency and facilitate data-driven decisions for companies. In many cloud-based SAP solutions, the AI assistant is already integrated by default and is therefore available directly within existing systems.
The system also adapts individually to each user role, recognizing the user’s position and providing relevant, context-specific responses based on their permissions.

Joule, as the user interface, enables users to make requests to AI Agents. SAP Business AI includes six agents, each “specialized” in a specific area of expertise. For cross-functional requests, the system automatically forwards the queries to the relevant agents.

SAP Joule functions at a glance

SAP Joule understands natural language input and can be controlled by users via text input or voice commands. The most important functions of the AI assistant include:

Answering informational requests: Joule can respond to general questions based on SAP Help, for example regarding technical terms, SAP products, best practices, as well as the functions and features of apps.
Document grounding: Joule can process and analyze internal text documents provided by users, such as technical documentation, manuals, or policies.
Navigation support: The AI assistant helps users find the apps and configuration options they are looking for, in some cases even providing a direct link to the respective app. Within the target app, the conversation with Joule can be continued.
Business data analysis: Joule supports users in analyzing, for example, planning results and provides answers and tailored recommendations.

Benefits

SAP Joule offers numerous benefits for businesses, including:

White check mark icon on a blue background

Real-time data-driven analytics

Employees spend less time searching for information

Routine tasks can be carried out faster and more efficiently

No disclosure of sensitive company data to external LLM providers

Areas of application for SAP Joule

SAP Joule can be used in almost all areas of a company:

Area	Application
Human Resources	Creation of job advertisements, standardised onboarding, management of holiday requests
Marketing	Real-time analysis of customer behaviour, personalisation of content
Sales	Analysis of weak points, status queries for orders
Procurement	Generation of price comparisons, order triggering via chat
Production	Support in supply chain optimisation, logistics planning, quality control
Customer Service	Searching knowledge databases, answering customer enquiries
IT	Support with code generation, no-code/low-code development
Finance	Assistance with tasks in the areas of fraud detection, risk management, financial forecasting

SAP Joule in practice – application examples

Calendar icon in white on a blue background

Find suitable appointment suggestions

White icon on a blue background showing two people

Step-by-step induction of new employees

White icon on petrol-coloured background showing a document with evaluations

Generation of annual reports based on current company data

White icon on grey background showing packages in a warehouse

Real-time overview of stock levels and demand analyses

Integration with Microsoft 365 Copilot

Thanks to the partnership between SAP and Microsoft, SAP Joule will be integrated with Microsoft 365 Copilot. This will enable users to seamlessly link SAP and Microsoft data, e.g. book a flight in SAP Concur and transfer it directly to their Outlook calendar.

Conclusion

The combination of data analysis based on company data and intuitive operation makes SAP Joule a valuable assistant for SAP users. Despite some limitations, the AI assistant offers great potential for increasing productivity in everyday work and optimising business processes.