SAP Joule

SAP Joule is an AI assistant from SAP that processes data from various enterprise systems to provide users with information and assistance.

Unlike traditional chatbots, SAP Joule does not use data from the Internet, but exclusively company-owned information from SAP solutions and third-party sources. With its deep integration into the SAP Cloud portfolio, SAP Joule is designed to increase efficiency and facilitate data-driven decisions for companies.

SAP Joule functions at a glance

SAP Joule understands natural language input and can be controlled by users via text input or voice commands. The most important functions of the AI assistant include:

Context-based responses to queries: Joule analyses business data in real time and provides tailored responses.
Automation of recurring tasks: From creating job postings to analysing supply chains.
Integration into existing SAP solutions: SAP Joule is already provided as standard with many cloud-based SAP solutions.
Personalisation according to user role: The system recognises the user's position and provides relevant answers, also depending on their authorisations.

Benefits

SAP Joule offers numerous benefits for businesses, including:

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Real-time data-driven analytics

Employees spend less time searching for information

Routine tasks can be carried out faster and more efficiently

No disclosure of sensitive company data to external LLM providers

Areas of application for SAP Joule

SAP Joule can be used in almost all areas of a company:

Area	Application
Human Resources	Creation of job advertisements, standardised onboarding, management of holiday requests
Marketing	Real-time analysis of customer behaviour, personalisation of content
Sales	Analysis of weak points, status queries for orders
Procurement	Generation of price comparisons, order triggering via chat
Production	Support in supply chain optimisation, logistics planning, quality control
Customer Service	Searching knowledge databases, answering customer enquiries
IT	Support with code generation, no-code/low-code development
Finance	Assistance with tasks in the areas of fraud detection, risk management, financial forecasting

SAP Joule in practice – application examples

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Find suitable appointment suggestions

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Step-by-step induction of new employees

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Generation of annual reports based on current company data

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Real-time overview of stock levels and demand analyses

Integration with Microsoft 365 Copilot

Thanks to the partnership between SAP and Microsoft, SAP Joule will be integrated with Microsoft 365 Copilot. This will enable users to seamlessly link SAP and Microsoft data, e.g. book a flight in SAP Concur and transfer it directly to their Outlook calendar.

Conclusion

The combination of data analysis based on company data and intuitive operation makes SAP Joule a valuable assistant for SAP users. Despite some limitations, the AI assistant offers great potential for increasing productivity in everyday work and optimising business processes.