SAP Joule is an AI assistant from SAP that processes data from various enterprise systems to provide users with information and assistance.
Unlike traditional chatbots, SAP Joule does not use data from the Internet, but exclusively company-owned information from SAP solutions and third-party sources. With its deep integration into the SAP Cloud portfolio, SAP Joule is designed to increase efficiency and facilitate data-driven decisions for companies.
SAP Joule understands natural language input and can be controlled by users via text input or voice commands. The most important functions of the AI assistant include:
SAP Joule offers numerous benefits for businesses, including:
SAP Joule can be used in almost all areas of a company:
Area | Application |
Human Resources | Creation of job advertisements, standardised onboarding, management of holiday requests |
Marketing | Real-time analysis of customer behaviour, personalisation of content |
Sales | Analysis of weak points, status queries for orders |
Procurement | Generation of price comparisons, order triggering via chat |
Production | Support in supply chain optimisation, logistics planning, quality control |
Customer Service | Searching knowledge databases, answering customer enquiries |
IT | Support with code generation, no-code/low-code development |
Finance | Assistance with tasks in the areas of fraud detection, risk management, financial forecasting |
Thanks to the partnership between SAP and Microsoft, SAP Joule will be integrated with Microsoft 365 Copilot. This will enable users to seamlessly link SAP and Microsoft data, e.g. book a flight in SAP Concur and transfer it directly to their Outlook calendar.
The combination of data analysis based on company data and intuitive operation makes SAP Joule a valuable assistant for SAP users. Despite some limitations, the AI assistant offers great potential for increasing productivity in everyday work and optimising business processes.