3rd level support in the hypercare phase
Application management services for an international automotive supplier
Highlights des Supports
- Cross-module 3rd level support starting a few days after go-live
- Analysis and bug fixing of the implemented solution
- Introduction of KANBAN for optimised production supply
- Dynamic small-parts roll storage - according to the first storage unit in the storage bin, an additional storage with the same material and the same storage unit type takes place
- Process optimisation in the form of customising, change requests and programming
- User training
- Know-how transfer to the internal IT department
- Analysis and optimisation of EDI and IDOC processes
- Support and optimisation in the modules MM, PP, JIT/JIS, SD, WM, FICO with New GL, FI-AR/AP, FI-AA, CO-CCA, CO-PC, CO-OBJ as well as in the areas of profit centre and segment reporting, imputed CO-PA
- Form development, conversion and customisation
- Ongoing adjustments from daily operations and business processes
- Professional support for daily operations, monitoring and problem solving
- Conversion of the Mobisys solution to Android, bug fixing of the existing solution
- Creation of forecasting reporting for better planning
Initial situation
CONSILIO's involvement in the project began a few days after the go-live. Initially commissioned for the FI/CO area, the CONSILIO employees impressed with their performance and were commissioned to provide support in other modules. The 3rd level support, including complex process optimisation, was therefore provided across all modules. The primary goal was to optimise the implemented processes to such an extent that the system could be operated stably
The challenge
The biggest challenge was to analyse the implemented solution and optimise processes in line with the company's specific processes. This was based on the standard SAP processes. The company-specific processes that could not be mapped in the SAP standard were implemented using in-house developments. As part of the 3rd level support, various forms were redesigned and adapted in line with the new requirements:
- Adaptation of forms as part of the BREXIT changeover
- Adaptation of the old forms to PSA Group forms for ODETTE OTL3 and OTL1
- Adaptation of forms as part of the company's change of name, including customising
Project goals
- Stabilisation of the unstable system after the go-live
- Process optimisation according to company requirements
- Relief for the internal IT department
Why Application Management Services?
Our customer
- Industry: Automotive
- Business segment: Development, production and distribution of automotive components, components for the transport industry, industrial machines and systems
- Solution: Application Management Services
- Consultancy partner: CONSILIO GmbH
