Standardized approvals, improved commitment management, and greater transparency in the procurement of long-term services through optimized purchase-to-pay processes.
The Mainzer Stadtwerke (Public Utilities) is a regionally based provider of energy, mobility, and infrastructure services. It supplies Mainz and the surrounding region with sustainable electricity, gas, heat, mobility solutions, broadband technology, and innovative services..
The stated objective for this project was to establish efficient and standardized approval and procurement processes. Different approval policies across business units resulted in a high level of manual effort and low transparency, while at the same time there was a lack of uniform management of services and recurring transactions. The goal was to optimize S/4HANA Flexible Workflows and, through structured control mechanisms, ensure proper budget allocation, audit-proof approval processes, transparent commitment management, and sustainable cost control in procurement.
The goal and objective of the project were to optimize S/4HANA Flexible Workflows and to ensure the targeted use of billing plans, purchase contracts, and limit orders.


A standardized and transparent approval workflow for purchase requisitions has been implemented across all company codes. The flexible workflows have been standardized and integrated with HCM Organizational Management.
In addition, handover functions for purchase requisitions, visible attachments in My Inbox, an enhanced restart logic, and automatic email notifications were implemented to ensure a stable, audit-proof, and efficient approval process.
The project streamlined the procurement of services and recurring services, making the process more transparent. By implementing billing plans, the project established a cross-month, accrual-based commitment management system.
Long-term services such as maintenance are managed through purchase contracts with annual order creation, while limit orders are used for flexibly and budget-controlled processing of variably priced, recurring services