Aftersales & Service with SAP
Achieve efficient customer service processes with SAP
Are your aftersales and service processes intransparent, slow, or not sufficiently customer-oriented?
With integrated SAP Service Management, you can lay the foundation for consistent and efficient customer service. All processes, from complaints to preventive maintenance, are seamlessly supported.
Are you struggling with long response times, rising service costs, or confusing processes?
Then improve your service and after-sales processes through targeted digitization and automation in SAP. This will lay the foundation for greater customer satisfaction, better planning, and reduced costs.
We solve your challenges
Designing service processes to be efficient and customer-oriented
Standardized and digitalized processes in SAP increase transparency and responsiveness in service. SAP service solutions enable you to process requests faster, ultimately leading to higher customer satisfaction.
System-supported management of complaints and returns processes
Use integrated complaint management to efficiently process returns and warranty claims. This will help you build trust with your customers and keep an eye on costs and turnaround times.
Optimize spare parts management and technician control
Consistent spare parts management and intelligent control of technicians enable a high first-time fix rate. SAP supports you in the optimal management of resources and materials.
Transforming service processes in SAP S/4HANA
Are you about to migrate to SAP S/4HANA and unsure which service functionalities will remain unchanged or need to be adapted? We support you with proven methods to transfer your service model to the new SAP world in a future-proof manner.
SAP S/4 Service, CRM, or FSM—which SAP service solution is right for you?
Whether you need a classic customer service module (SAP CS), modern SAP S4 Service, or SAP Field Service Management (FSM), we analyze your individual requirements and develop the appropriate target architecture.
SAP Customer Service Module (SAP CS)
The classic SAP CS module supports companies in the SAP ECC environment in handling service processes, from fault reporting and resource planning to billing. Support for the module will expire at the end of 2027 and 2030, respectively, so a switch to another solution is necessary.
SAP S/4HANA Service (SAP S/4 Service)
SAP S/4HANA provides S/4HANA Service, a modern and fully integrated service module that future-proofs customer service. Companies benefit from simplified processes, real-time data analysis, and a user-friendly interface (Fiori). Service contracts, tickets, spare parts, and field service calls can be managed centrally and efficiently with S/4HANA Service.
SAP Field Service Management (FSM)
SAP FSM was developed specifically for the requirements of technical field service. The solution supports companies in the precise planning, control, and tracking of field service assignments. Automatic scheduling, checklists, and live feedback increase the productivity of your field service teams while improving the service experience for your customers.
