The once technology-oriented IT business model has changed drastically due to a constant change in the demands placed on corporate IT and its managers. After all, it has long since ceased to be about the smooth provision of technology, but rather about understanding the business, processes and requirements. A modern IT organization is based on business processes and follows these in a market and customer-oriented manner, increasingly seeing itself as a production factor and business enabler.
Process-oriented IT is always divided into three areas: Operations, optimization and innovation management - always in conjunction with the company's business management.
Because the needs for innovation and change are shifting faster and faster due to market requirements on the customer side,
new roles, such as the mediator function, are required for the dialog between business and IT. As a result, companies need to revise their operating concepts and adjust their service levels. Increasing globalization, especially in medium-sized businesses, is having an even greater impact in this regard.
Based on the worldwide industry standard for service management ITIL and best practice solutions from various industries, we support companies in optimizing their IT service management (ITSM). An individually tailored IT service landscape guarantees that the added value of IT investments becomes clear and that overriding business objectives are achieved by exploiting the benefits of standardization.