Disagreements and misunderstandings are commonplace in professional life and usually easy to resolve. However, when internal conflicts harden and escalate to such an extent that the parties are no longer able to find a way out on their own, mediation can be used to find a solution acceptable to all sides.
Mediation is a structured procedure for constructive conflict resolution in which independent third parties accompany the conflict parties in their solution process. The parties are instructed to reach an agreement that meets the needs and interests of both sides. The mediation is absolutely confidential. Implementation and agreement can only take place on a voluntary basis. The mediator as a non-partisan third party does not make any own decisions regarding the
conflict, but is only responsible for the procedure. By means of structuring questions, he supports the parties involved in finding a balanced solution to their conflict - a solution with which all parties involved agree and are permanently satisfied. Whether and in what form the mediator himself/herself proposes solutions in terms of content varies depending on the type and goal of the mediation.