Service Delivery with Lean Service
in Sourcing & Procurement
You currently do not use the classic service processing with service specifications and service masters, as this is too complex for your needs?
You currently process your services via free text and blanket purchase orders?
SAP Sourcing & Procurement offers you as an on-premise customer two options for procuring services in your SAP system. You have the choice between classic service processing via service specifications or the new Lean Service. As an SAP Cloud customer, you no longer have a choice. The new service processing is standard here. You will look in vain for familiar service specifications in SAP cloud products.
But what does the new Lean Service offer?
Benefits
- Optimisation of purchasing processes through simplified service processing
- Full integration of service processing in Fiori
- Reduction of invoice audits due to goods receipt postings for
services by means of service entry sheets
Lean Service Quick Facts
Basically, with Lean Service, SAP takes complexity out of the processing of services.
The time-consuming maintenance of master data for the purchaser is no longer necessary. This means that detailed service specifications and hierarchies can no longer be mapped in the previously known detail.
Facts:
- Product type group of the order item: "Service (2)"
- Material type "SERV"
- New item category "E" (extended limit) for free text
- Service provider (business partner role) can be specified separately
- Period for the validity of the order can be stored
- Performance record sheet
- Can only be created via Fiori app
- Approval via Flexible Workflow
Planned services
Planned services are defined by the fact that the quantity and price are already fixed at the time the order is placed. Examples of this are repairs, consultations or training at a fixed price. A planned service is processed via a material (material type SERV). You can create these materials as a specific service and maintain info records for them. By marking the purchase order item as "service", you can now create service entry sheets via a Fiori app and have them approved.
Example:
| Material: | Plant mechanic |
| Info set: | 65,00 € pro LE, Sample company |
It is also possible to keep the materials more general and specify them in the respective orders:
| Material: | Plant mechanic |
| Order: | Plant mechanic Mr. Mustermann |
Unplanned services
The full scope of the service is not yet fixed when the order is placed. Only a time frame and a maximum call-off value can be specified. For example, billing according to time and material or repair according to effort. In this case, no material is used and the service is specified via free text. By marking the order item as "Service", you can now create service entry sheets via a Fiori app and have them approved.
Example:
"Equipment maintenance and repair between 01.01.2021 and 31.12.2021 at a maximum amount of 100.00,00€"
Service recording with Lean Service
Service entry sheets are not entered via the ML81n, but via a clear Fiori app. Approval takes place via the MyInbox. Provided that an approval workflow has been defined via the Flexible Workflow.
If you're looking for a straightforward solution for handling services, Lean Services is a good choice. By being able to integrate Fiori Apps into the Lean Services process, you not only simplify processes, but also improve usability for your end user.
Our services
- Introduction of Lean Services as a replacement for classic service procurement in SAP ECC
- Demonstration of all new Lean Service functionalities
- Implementation of Lean Service functionalities tailored to customer requirements
- Coaching and training of key users
