Knorr-Bremse / Redesign of sales processes

Before the project began, the existing complex sales and logistics processes at Knorr-Bremse meant that both the maintenance and the operation of SAP processes were resource and time intensive. This affected direct sales, cross-company transactions, third-party business, consignment processing and project business. Exacerbated by a lack of documentation, this led to non-transparent settings and processes in sales and logistics.

In order to optimise and harmonise the sales and logistics processes, it was necessary to make system settings in customising. In addition, it was necessary to intervene in some of the technical implementations, such as user exits, and to carry out consistent changes.

This required an examination of all processes and, if possible, their optimisation in accordance with the new SAP versions. A complete documentation of all changes had to be carried out, both in customising and in customer-specific extensions. The objective was always to simplify technical maintenance and the business process, as well as to increase transparency for both SAP IT and the specialist departments in sales and logistics.

With the implementation of the redesign of sales processes, both IT and the business department have succeeded in optimising the processes. At the same time, their stability was significantly increased and, above all, system failures were eliminated! Furthermore, the transparency of the processes and technical developments was significantly improved. Many extensions were replaced by the use of SAP standard and thus the sales process was sustainably streamlined. The increased transparency also ensures significantly easier maintenance of SAP-supported processes in the future.