WAGO GmbH & Co. KG connects, measures, controls and networks - worldwide: with simple solutions and intelligent connections. Since 1951, WAGO has seen itself as a reliable partner to industry and is passionate about the great responsibility it has as a leading supplier in the field of connection and automation technology and interface electronics.
To make approval workflows for credit note requests, customer returns and billing documents more efficient, WAGO replaced its previous solution with flexible workflows. This solution is not only user-friendly and intuitive to operate via Fiori apps, but is also automated, digitalised and fully integrated into the existing SAP system.
At WAGO, credit memo requests and bonus processing were entered using an external form, approved according to a signature rule via defined approver levels and then created in SAP. This procedure was now to be replaced.
The customer wanted to digitise the approval process and integrate it into the SAP system. Following the implementation for credit notes and bonus processing, customer returns and billing documents were also to be processed using this procedure.
The approver logic was mapped in accordance with the applicable WAGO signature regulation along the organisational structure via individually adapted flexible workflows in the SAP system. The hierarchical approval levels were retained as before.
During the course of the project, the three document types credit notes, customer returns and settlement documents for condition contracts were implemented simultaneously despite different workflows.
When defined workflow start criteria are met, the approver now receives a document via a Fiori app. This document is checked in the app, adjusted if necessary and sent back for rectification, rejected or approved.