What is BPMN 2.0?
BPMN 2.0 (Business Process Model and Notation 2.0) is an essential component of SAP Signavio and is considered the standard for business process modeling. Developed by the Object Management Group, BPMN 2.0 enables companies in all industries to graphically depict business processes and transparently represent complex process landscapes. It forms the basis for professional business process management.
![[Translate to English:] Signavio Visualisierung](/fileadmin/trendblog/Signavio/Signavio_Visualisierung_2.svg)
The elements of BPMN 2.0
A BPMN 2.0 diagram consists of various graphical elements that depict the individual steps of a process. The most important elements include
- Tasks: These represent the tasks or activities within a process.
- Events: These mark the start, end or intermediate events in the process.
- Gateways: These control the process flow and enable decisions to be made.
- Data objects: These represent information that is used in the process.
- Pools and swimlanes: These are used to visualize roles and responsibilities within an organization.
![[Translate to English:] Signavio Elemente](/fileadmin/trendblog/Signavio/Signavio_Visualisierung_3.svg)
SAP Signavio Process Manager
The SAP Signavio Process Manager is a modern BPMN tool and part of the Signavio Process Transformation Suite. It enables process owners to visualize business processes in BPMN diagrams, model decisions and optimize them in collaboration with the entire team. With drag & drop functions and collaborative elements, process modeling becomes easier - even without extensive knowledge of business process modeling.
Various tools can be connected to the Process Manager, which can be used to map decision diagrams or customer journeys, for example.
Decision diagrams
Decision diagrams are an important component of SAP Signavio and enable the structured modeling and automation of decision-making processes.
1. Decision Model and Notation (DMN):
DMN is a standard for modeling decision logic. It consists of two main components: the Decision Requirements Diagram (DRD) and the Decision Table.
The DRD is the graphical representation of the decision rule. It describes which information and decisions are required for a specific process step.
The Decision Table contains the specific rules and conditions that are used for automated decision making.
2. Automation of business rules:
In Signavio Process Governance, you can create decision diagrams and use them to define business rules.
If a task requires a decision, it is defined as a rule task. A decision diagram can be stored behind it.
This enables the integration of decision logic directly in the process diagram.
Example: notification of benefits:
Let's assume that employees of the company would like to make donations: for example, invitations to sporting events.
The compliance department must check whether these benefits comply with the legal framework.
Instead of a manual check, the process of reporting benefits can be automated.
The decision diagram helps to observe the relevant rules and implement the necessary measures. Decision diagrams in SAP Signavio enable the automation of decision-making processes, improve efficiency and reduce the risk of incorrect decisions.
Customer Journey
The customer journey is a crucial aspect for companies to design and optimize the customer experience. In SAP Signavio, customer journeys play an important role, and here's how they work:
- Why are customer journeys important?
Today, customer experience is central to a company's success. Customers expect not only satisfactory products or services, but also a seamless and positive interaction with the company.
A good customer experience leads to customer loyalty, positive feedback and a strong brand reputation.
What are customer journeys?
A customer journey is the sequence of interactions that a customer has with a company, from the initial contact to aftercare.It includes various touchpoints such as website visits, phone calls, emails, the purchasing process and customer service.
How does SAP Signavio help with the design of customer journeys?
With the SAP Signavio Process Transformation Suite: This tool links the customer perspective with the underlying processes in the company.Companies can control the entire customer journey and minimize costs at the same time.
The suite makes it possible to optimize the customer experience along the entire journey.
Advantages of visualization with SAP Signavio
- Efficiency: Clear visualization allows companies to accurately document and understand their operational processes.
- Collaboration: Everyone involved has a clear overview of processes, which improves collaboration between departments and teams.
- Process optimization: By modeling and analyzing processes, inefficient areas can be identified and improved.
Overall, SAP Signavio Process Manager provides a user-friendly solution for visualizing and optimizing business processes.
Summary
SAP Signavio Process Manager is a comprehensive solution for business process management (BPM). It offers functions such as process modeling, workflow automation, collaboration and analysis. Signavio is well suited for companies that want to optimize their business processes. It is aimed at companies of all sizes that have specific BPM requirements. It is particularly suitable for medium-sized to large companies.
If you have any further questions about Signavio, please do not hesitate to contact us!
